The British University in Egypt

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    Complaints thread

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    AmrH

    Posts : 55
    Join date : 2009-09-21
    Age : 26
    Location : Heliopolis, Cairo, Egypt.

    Complaints thread

    Post  AmrH on Wed Sep 23, 2009 12:14 am

    If you've got any complaint please post it here.
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    Hazem

    Posts : 32
    Join date : 2009-09-20

    Re: Complaints thread

    Post  Hazem on Fri Sep 25, 2009 3:50 pm

    Great post!

    Here you go:

    1) They don't reply on emails.

    2) The guy who answers the phone, never gives accurate info's.

    3) There is no campus map.

    4) The website is not updated.

    5) The "Academic Calender" on the website is not updated. (Important)

    6) The staff in the student aid, and financial aid office are not helpful at all!!
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    BubblezZ
    Admin

    Posts : 107
    Join date : 2009-09-20
    Location : cairo

    Re: Complaints thread

    Post  BubblezZ on Fri Sep 25, 2009 9:11 pm

    yea we have several complains concerning the website , i talked to them personally about this and they don't seem to care that much , that's why we thought of making this forum , in order to keep everything updated so none could miss a dead line or whatever and we promise that once we start , we are going to post all kind of info we can on here .

    im not gonna talk about the "not replyin to emails" issue because they always reply mine , any way if we get more complains , be sure we will refer to them and same goes for the unaccurate guy on the phone issue .


    Wink
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    Hazem

    Posts : 32
    Join date : 2009-09-20

    Re: Complaints thread

    Post  Hazem on Sat Sep 26, 2009 7:23 am

    Thanks for your help!!


    May I ask who do you contact concerning the complains?
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    BubblezZ
    Admin

    Posts : 107
    Join date : 2009-09-20
    Location : cairo

    Re: Complaints thread

    Post  BubblezZ on Sat Sep 26, 2009 3:43 pm

    the financial department assistant , Noha Zahran . She is the only one i really know , and she is extremely sweet and helpful Smile
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    Hazem

    Posts : 32
    Join date : 2009-09-20

    Re: Complaints thread

    Post  Hazem on Sat Sep 26, 2009 8:24 pm

    Is she the lady who sits in a small office with a male staffer? She wears hijab, and glasses.

    I've walked inside that office, and I asked for help. The lady I talked with was very mean, and her face was blanked. I really hated myself, and her after getting out of her the office. I hops we are not talking about the same person.


    It's good to know that you are going to report the complaints. Allow me to do the same, but with the campus manger.


    Thanks again for the great help!!
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    BubblezZ
    Admin

    Posts : 107
    Join date : 2009-09-20
    Location : cairo

    Re: Complaints thread

    Post  BubblezZ on Sun Sep 27, 2009 12:34 pm

    no she doesnt wear neither glasses nor hijab . She is pretty skinny and black hair Smile
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    Hazem

    Posts : 32
    Join date : 2009-09-20

    Re: Complaints thread

    Post  Hazem on Sun Sep 27, 2009 1:10 pm

    I'm glad to know that she is not the one Very Happy

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